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You may request a refund prior to your items being processed. Orders are processed within 24 hours of receipt.
IMAGINARY INK is under no obligation to honor requests for refunds for the following reasons:
To request a refund, please contact us using our CUSTOMER SERVICE form and choose refund request as the reason.
We use STRIPE, PAY PAL and VENMO as our authorized payment processors.
If a refund request for payment of goods or services is approved:
The fees that STRIPE or PAYPAL or VENMO charge to process the original payment will be deducted from your refund.
Depending on your bank’s processing time, it may take up to 5 business days to process your refund even if the refund status shows “Complete” in your account.
Once an order has been fulfilled, it cannot be canceled and a refund cannot be issued.
We DO NOT accept returns or exchanges unless the item has been delivered damaged or defective.
–Items delivered damaged are subject to an investigation by the delivery agent.
If the item is damaged, it needs to be reported within 3 days of delivery. Please MESSAGE US if you have an issue.
All of our items are custom made and printed just for you, because of this, we DO NOT accept Returns or Exchanges.
If there is an error on our part – please contact us to resolve the issue.
We do not offer refunds on RUSH Fees. If you choose our RUSH SERVICE to expedite an order, then cancel the order, you agree to forfeit the fee for this service.
The following is very important because a customized product cannot be returned and your purchase is non-refundable.
PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you give the approval to proceed.
If you want to make a correction, you can do so before your order is processed. Please let us know as soon as possible.
Credit card refunds can take up to one billing cycle for the funds to appear back in your account.
Depending on your bank’s processing time, it may take up to 5 business days to process your refund even if the refund status shows “Complete” in your account.
Your personal information is secured according to our Privacy Policy
A cool place to shop for unique and interesting designs. Fast and friendly service with quick delivery. Your satisfaction is our priority.
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Imaginary Ink Design Studio
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