IMAGINARYINKSTUDIO.COM may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, IMAGINARYINKSTUDIO.COM may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Custom Product Orders Can’t be Cancelled or Returned
Each custom product is made specifically to your specifications and as a result, your orders can’t be modified, cancelled or returned.
Your approval is required. You will have a chance to review your design choices and make changes before you purchase.We will email a design sample of your product and ask for your approval prior to making it.
This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you give the approval to proceed.
If you want to make a correction or just change things up, you can do so before you purchase. Please let us know as soon as possible.
Your custom product is made to order just for you and we cannot accept returns. The exception is if the product was made incorrectly. Please contact our customer service for information regarding a defective product.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check and approve samples ( in the form of product samples, screen shots) of each type of the product offered before making a purchase.